Privacy Policy

Privacy Policy

Effective Date: Monday 1st January, 2024

www.selectea.co  (“Select”, “we”, “our”, or “us”) are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner in accordance with applicable laws in the United Arab Emirates and internationally.

1. Information We Collect

We collect personal data in the following ways:

A. Information you provide directly:

• Name,      email, phone number, and business information when you contact us or fill      out forms
• Payment      and billing details when using our services
• Any      other information you voluntarily submit during communication or service      use

B. Information we may collect automatically:

• IP      address and device information
• Website      usage data via cookies and analytics tools
• Time      zone, browser type, and language preferences

2. How We Use Your Information

We use your data to:

• Deliver      our virtual assistant services
• Respond      to inquiries and provide customer support
• Manage      billing and transactions
• Improve      our website and service offerings
• Send      updates, newsletters, and marketing communications (with your consent)

3. Legal Basis for Processing

We process your personal data under the following legal bases:

• Contractual      necessity – to fulfill our obligations in delivering services
• Legitimate      interests – to improve our offerings and ensure site security
• Consent      – for marketing and optional communications
• Legal      obligation – when required to comply with UAE or international laws

4. Sharing Your Information

We do not sell your data. We may share your personal information with:

• Service      providers (e.g., cloud storage, payment processors) who help operate our      business
• Government      or legal authorities, when legally required

5. Data Retention

We retain your information only as long as necessary for the purposes outlined in this policy, or as required by law. You may request deletion of your data by contacting us at frankie@selectea.co.

6. Your Rights

Depending on your location, you may have the right to:

• Access      and receive a copy of your personal data
• Correct      inaccurate or incomplete data
• Request      deletion or restriction of your data
• Object      to processing for marketing
• Withdraw      consent at any time

To exercise these rights, email: frankie@selectea.co

7. Cookies and Tracking Technologies

Our site uses cookies and similar tools for functionality, analytics, and performance. You can manage cookie preferences via your browser settings.

8. Data Transfers

If your data is processed outside the UAE, we ensure appropriate safeguards are in place to protect your privacy, such as standard contractual clauses or equivalent protection mechanisms.

9. Security

We implement technical and organizational measures to secure your data, including encrypted connections (SSL), secure storage, and access control.

10. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect data from children.

11. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify users of material changes via email or website notice.